The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
The shortened week of Thanksgiving, November 23-27, will be a catch-up week. There will be no leaf collection on Wednesday, November 11 due to the Veterans Day holiday.
If you prefer to bag your leaves in biodegradable bags, the City will make special arrangements to collect the bags. Please call 311 when you are ready to have bagged leaves picked up, the bags will be collected within two business days after you call.