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The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.

Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.


Trash Services
Clean Up Services
Repair Services

Report an abandoned vehicle on private property

Report an abandoned vehicle on public property

Request bagged leaves Pick up

Report debris


Report a pothole

Report a street light out

Report Multiple Street Lights Out

*Any issues not specifically covered by the above 311 self-service forms, need to be reported directly to 311 call center at 260-427-8311 or 311

Track a previous request


311 News

Neighborhood Leaf Pick-Up Program 2015

            PICK UP SCHEDULE     

CENTRAL               SOUTH            NORTH

Oct. 19-23           Oct. 26-30        Nov. 2-6 

Nov. 9-13            Nov. 16-20        Nov. 30- Dec.4                        

The shortened week of Thanksgiving, November 23-27, will be a catch-up week.  There will be no leaf collection on Wednesday, November 11 due to the Veterans Day holiday.

If you prefer to bag your leaves in biodegradable bags, the City will make special arrangements to collect the bags.  Please call 311 when you are ready to have bagged leaves picked up, the bags will be collected within two business days after you call.



***The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014 ***


Current weather conditions





AEP  (for power outage if service provided by AEP)  1800-311-4634

REMC Northeastern ( for power outage if service provided by REMC) 1-260-625-3700

NIPSCO (for gas outage) 1800-464-7726

FRONTIER (Verizon) 1800-921-8101

XFINITY (Comcast) 1800-266-2278

211 or UNITED WAY  (financial and other assistance) 211 or 744-0700

811 or CALL-B4-U-DIG (call to have utility lines marked) 811 or 1800-382-5544 


















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Director Julie Sanchez

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200 E. Berry St. Suite
Fort Wayne IN 46802
Dial 311 or
260-427-8311 from outside Allen County



Office Hours:

7:30 a.m. - 5:30 p.m. M-F

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