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CITIZEN SERVICES DEPARTMENT

The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.

Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.

SERVICE REQUESTS

Trash Services
  
Clean Up Services
  
Repair Services
 

Report an abandoned vehicle on private property

Report an abandoned vehicle on public property

Request bagged leaves Pick up

Report debris

Weeds Request

  

Report a pothole

Request a street light out

311 News

Week of May 27 - 31th 

Trash and recycling service will run a day behind due to Memorial Day holiday.

 

311 Ranks 2nd Among Top 100 Call Centers

Weed Season begins on Monday,May 6th, 2013

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NEWS YOU CAN USE

AEP  (for power outage if service provided by AEP)  1800-311-4634

REMC Northeastern ( for power outage if service provided by REMC) 1-260-625-3700

NIPSCO (for gas outage) 1800-464-7726

FRONTIER (Verizon) 1800-921-8101

XFINITY (Comcast) 1800-266-2278

211 or UNITED WAY  (financial and other assistance) 211 or 744-0700

811 or CALL-B4-U-DIG (call to have utility lines marked) 811 or 1800-382-5544 

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Citizen Services

Director Julie Sanchez

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We want your feedback!

new_blue_64x64Take our on-line survey!
This quick and easy survey will only take 1 minute or less and will provide us with valuable information!

200 E. Berry St. Suite
Fort Wayne IN 46802
311 or 260-427-8311
Toll Free: 1-866-920-3311

Email:

311@cityoffortwayne.org

Office Hours:

7:30 a.m. - 5:30 p.m. M-F

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