Wednesday, April 23, 2014
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CITIZEN SERVICES DEPARTMENT

The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.

Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.

SERVICE REQUESTS

311 News

***Additional Week Scheduled for Bagged Leaf Collection Continues through April 25***

The annual Great American Cleanup will be held on Saturday, May 17, 2014

Residents, families, churches, youth organizations or schools are asked to register at www.cityoffortwayne.org/greatamericancleanup or by calling 311,no later than Friday, April 18.Pre-registration allows the City to accomodate volunteers with event tee-shirts, gloves and trash bags.

 

Current weather conditions

http://www.accuweather.com/en/us/winter-weather

 

311 Ranks 2nd Among Top 100 Call Centers

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NEWS YOU CAN USE

AEP  (for power outage if service provided by AEP)  1800-311-4634

REMC Northeastern ( for power outage if service provided by REMC) 1-260-625-3700

NIPSCO (for gas outage) 1800-464-7726

FRONTIER (Verizon) 1800-921-8101

XFINITY (Comcast) 1800-266-2278

211 or UNITED WAY  (financial and other assistance) 211 or 744-0700

811 or CALL-B4-U-DIG (call to have utility lines marked) 811 or 1800-382-5544 

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Director Julie Sanchez

julie sanchez
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200 E. Berry St. Suite
Fort Wayne IN 46802
Dial 311 or
260-427-8311 from outside Allen County


Email:

311@cityoffortwayne.org


Office Hours:

7:30 a.m. - 5:30 p.m. M-F


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