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CITIZEN SERVICES DEPARTMENT

The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.

Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.

SERVICE REQUESTS

Trash Services
 
Clean Up Services
 
Repair Services
 
 
 
 

Report an abandoned vehicle on private property

Report an abandoned vehicle on public property

Report debris

 

Report a pothole

Report a street light out

Report Multiple Street Lights Out

*Any issues not specifically covered by the above 311 self-service forms, need to be reported directly to 311 call center at 260-427-8311 or 311

Track a previous request

 

311 News

 

Winter weather contingency plan to be activated

for third time this winter season

 

Fort Wayne, Ind. – Local social service agencies and the City of Fort Wayne today announced due to wind chill conditions forecasted to impact our area in the next few days, the community’s winter weather contingency plan will be activated for the third time this winter season. Beginning Wednesday, Feb. 10, in addition to the community’s primary warming center hosted by the Rescue Mission, 301 W. Superior St., the City of Fort Wayne will also open a warming center. City’s warming center schedule: Wednesday; Botanical Conservatory, 1100 S. Calhoun St.; 8 a.m.- 8 p.m. Thursday-Friday; Community Center, 233 W. Main St.; 8 a.m.-8 p.m. Saturday-Sunday; Botanical Conservatory, 1100 S. Calhoun St.; 8 a.m.-8 p.m. The City’s warming center schedule is subject to change if weather conditions change. The Rescue Mission’s level one warming center is open every day from 7 a.m.-7 p.m. when temperatures reach 40 degrees. Their level two warming center is open every day with additional space from 7 a.m.-7 p.m. when temperatures reach 32 degrees.

In addition, the Rescue Mission provides additional overnight accommodations for single men and women. When the winter weather contingency plan is activated, the Salvation Army also provides shelter overnight for single men and single women. The Salvation Army and Just Neighbors work together to determine emergency space for families and couples. The Salvation Army, Rescue Mission, United Way of Allen County, Park Center, and Just Neighbors Interfaith Homeless Network work collaboratively with the City to provide the response and resources to individuals needing shelter from health-threatening conditions due to weather conditions. The winter weather plan agreement took effect in July 2015. As agreed upon by our partner agencies, the City’s warming center is activated because of varied weather situations. Weather factors would include precipitation, forecasted conditions of 10 degrees or below and wind chills of near zero or below.

 

*The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014 *

 

*Current weather conditions http://www.accuweather.com/en/us/winter-weather

 


 

NEWS YOU CAN USE

AEP  (for power outage if service provided by AEP)  1800-311-4634

REMC Northeastern ( for power outage if service provided by REMC) 1-260-625-3700

NIPSCO (for gas outage) 1800-464-7726

FRONTIER (Verizon) 1800-921-8101

XFINITY (Comcast) 1800-266-2278

211 or UNITED WAY  (financial and other assistance) 211 or 744-0700

811 or CALL-B4-U-DIG (call to have utility lines marked) 811 or 1800-382-5544 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Director Julie Sanchez

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200 E. Berry St. Suite
Fort Wayne IN 46802
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Email:

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