The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
May 19th is the first day of this season when Fort Wayne Code Enforcement will start enforcing weed and tall-grass violations. The public should call 311 to report a possible violation where weeds or grass are at least 9 inches tall. Residents can report possible violations by calling 311 or by clicking on the 311 logo at www.cityoffortwayne.org. Individuals reporting a possible violation will need to have the property's street address or specific location.
***The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014 ***