The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
Fort Wayne, Ind. – Local social service agencies and the City of Fort Wayne today announced due to wind chill conditions forecasted to impact our area in the next few days, the community’s winter weather contingency plan will be activated for the third time this winter season. Beginning Wednesday, Feb. 10, in addition to the community’s primary warming center hosted by the Rescue Mission, 301 W. Superior St., the City of Fort Wayne will also open a warming center. City’s warming center schedule: Wednesday; Botanical Conservatory, 1100 S. Calhoun St.; 8 a.m.- 8 p.m. Thursday-Friday; Community Center, 233 W. Main St.; 8 a.m.-8 p.m. Saturday-Sunday; Botanical Conservatory, 1100 S. Calhoun St.; 8 a.m.-8 p.m. The City’s warming center schedule is subject to change if weather conditions change. The Rescue Mission’s level one warming center is open every day from 7 a.m.-7 p.m. when temperatures reach 40 degrees. Their level two warming center is open every day with additional space from 7 a.m.-7 p.m. when temperatures reach 32 degrees.
In addition, the Rescue Mission provides additional overnight accommodations for single men and women. When the winter weather contingency plan is activated, the Salvation Army also provides shelter overnight for single men and single women. The Salvation Army and Just Neighbors work together to determine emergency space for families and couples. The Salvation Army, Rescue Mission, United Way of Allen County, Park Center, and Just Neighbors Interfaith Homeless Network work collaboratively with the City to provide the response and resources to individuals needing shelter from health-threatening conditions due to weather conditions. The winter weather plan agreement took effect in July 2015. As agreed upon by our partner agencies, the City’s warming center is activated because of varied weather situations. Weather factors would include precipitation, forecasted conditions of 10 degrees or below and wind chills of near zero or below.
*The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014 *