Questions about your bill or service call our Customer Relations Center @ (260) 427-1234
The City Utilities Customer Relations Center is located on the first floor of Citizens Square in Suite 130 at 200 East Berry in downtown Fort Wayne.
City Utilities bills are also available in Braille or in large print by calling the
Services offered at the
· New water and sewer service
· Termination of utility service
· Bill payment
· Payment agreements/arrangements
· Utility account information
· Monday through Friday, 7:30 a.m. until 5:30 p.m.
The wait time to reach a Customer Relations Representative may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 A.M. or after 5:00 P.M. Also, Mondays, especially Mondays after long holiday weekends are extremely busy.
Contact the Customer Relations Center by e-mail here
In order to begin new water service with Fort Wayne City Utilities, customers must call the
For your convenience we offer a variety of ways to pay your City Utilities' Bill: