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Customer Service

Customer Service

Questions about your bill or service call our Customer Relations Center @ (260) 427-1234


Customer Relations Center

The City Utilities Customer Relations Center is located on the first floor of Citizens Square in Suite 130 at 200 East Berry in downtown Fort Wayne.

The Center is fully accessible for persons with disabilities. English, Spanish-speaking and Serbo-Croation/Bosnian speaking customer service representatives are available.

City Utilities bills are also available in Braille or in large print by calling the Customer Relations Center at (260) 427-1234.

Services offered at the Customer Relations Center include:

· New water and sewer service

· Termination of utility service

· Bill payment

· Payment agreements/arrangements

· Utility account information

The Customer Relations Center and Call-in hours at (260) 427-1234 are:

· Monday through Friday, 7:30 a.m. until 5:30 p.m.

The wait time to reach a Customer Relations Representative may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 A.M. or after 5:00 P.M. Also, Mondays, especially Mondays after long holiday weekends are extremely busy.

Contact the Customer Relations Center by e-mail here

New Service

In order to begin new water service with Fort Wayne City Utilities, customers must call the Customer Relations Center at (260) 427-1234 to get the service set up, or sign up online. Appointments to turn on the water are completed on the following business day.

Bill Payment Options

For your convenience we offer a variety of ways to pay your City Utilities' Bill:

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