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Now there’s an easier way to pay your City Utilities bill.
Express
Pay
Sign Up Online Now
Go to Update Account Information after logging in.
No
more checks to write to City Utilities;
No more late fees because you forgot to
mail it;
No more running around to drop off a payment on time;
It’s just like having a personal accounting service that pays the bill for
you.
Whether you’re a residential,
commercial or industrial customer of City Utilities,
you’ll find
Express
Pay
is the most convenient way to
pay your bill.
Express
Pay
is easy!
All you do is authorize your financial
institution to pay your City Utilities bill for you each month.
The amount of the bill is deducted from your bank account and credited
to your City Utilities account. You
will still receive a copy of your bill. It will show the due date, which is
the date the transfer will be made.
That’s all you have to do.
No more worrying about writing a check or showing up somewhere in
person to pay your bill. Express
Pay makes paying your City Utilities bill a little easier, and
it saves time.
Q. What if I have a question about my bill?
A. Contact City
Utilities. Using Express
Pay does not limit your right to question or dispute your
bill.
Q.
What if there’s not enough money in my account to cover the bill?
A. Your bank will
notify City Utilities in writing and it will be handled like any insufficient
fund check.
Q.
What if I move?
A. You must still
contact City Utilities and finalize your account.
Your final bill will be paid by Express Pay, unless you
notify us in writing otherwise. If
you begin service at a new address, you need to sign up for Express
Pay as the information does not transfer.
Q.
What if I decide to get out of the plan?
A. You may cancel Express
Pay at any time by notifying City Utilities in writing.
Q.
How long does it take to activate my Express
Pay
application?
A. Approximately 10
days. A current balance of zero
on your bill will assure you that your Express
Pay application
has been received and processed.
Express
Pay is a
service of City Utilities that will help save you time.
Sign Up Online at www.fortwaynecityutilities.com
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