City of Fort Wayne

Job Description:

SUMMARY

Working under the direction of the Assistant Manager - Theatre Box Office, incumbent is responsible for promoter relations, day of show box office operations, and theatre house management. The Box Office Staff will be willing and able as training permits to assist in all functions of the Customer Service area.

Under the direction of the Assistant Manager - Theatre Box Office the Box Office Staff will be trained to fill in at the ticket counter and will-call window. They will be responsible for collecting and counting ticket stubs at the conclusion of each ticketed event and reporting the results to the Theatre Assistant Manager – Customer Service. The incumbent will be responsible for preparing areas for the promoters’ use and meeting his / her on-site needs. The Box Office Staff will work with the House Lead to set up and remove usher check in station nightly. At the direction of the House Lead incumbent will survey house for unsafe or unclean conditions prior to opening to the public. The box office staff may be trained to fill in for the House Manager in their absence. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain orderly box office physical operation, and take a lead role in box office facility cleanliness
• Function as a relief worker and back up at the ticket sales counter.
• Follow department cash handling procedures
• Assist with monitoring of ticket sales.
• Refer customer service issues to Box Office Lead as necessary.
• Assist House Lead in usher logistics and house management functions as training allows.
• Take lead role in setting up promoter work area, provide furnishings and other equipment to onsite promoter and tour offices per advance
• Maintain promoter and tour offices cleanliness and
• Generates reports via ticketing software platform;
• Work proactively for the functioning of a successful show in advance, night of show, and post show;
• Manages Ticket Scanning operations at all points of entry.

MARGINAL FUNCTIONS

Performs other duties as assigned.

PERFORMANCE EXPECTATIONS

The incumbent is responsible for managing their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

Incumbent has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• At least 18 years of age;
• Experience in working at a live theatre or concert venue helpful.

OTHER KNOWLEDGE, SKILLS and/or ABILITIES

• Understands simple, repetitive, routine tasks, processes or operations;
• Follows simple oral instructions; understands general work processes and has practical knowledge of and use of basic tools including ticket sales software platform;

LANGUAGE SKILLS

Incumbent's contacts are with the general public. Incumbent handles questions, complaints requiring judgment and tact in order to render service, carry out policy and maintain coordination.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Work consists of simple, repetitive, routine tasks, processes or operations. Work is performed under close supervision. Work instructions are specific and complete. Incumbent has no authority to deviate from instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Indiana Driver’s License if City vehicle is used.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Effort is exerted regularly for sustained periods. Strain may be intense for frequent or moderate duration. Effort involves moderate lifting, pushing, pulling, reaching, bending and/or more than normal visual or hearing activity. Work is performed while in an abnormal sitting or standing position. Manual dexterity is moderate. The employee must frequently lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is moderate exposure to dust, grease, noise, inadequate lighting, etc. Hazardous working conditions are minimal. The noise level in the work environment is usually loud.