Wednesday, July 29, 2015
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Customer Services

Customer Services

Customer Relations Center

The City Utilities Customer Relations Center is located on the first floor of the Citizens Square  Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne.

The Center is fully accessible for persons with disabilities. English and Spanish speaking customer service representatives are available.

City Utilities bills are also available in Braille or in large print by calling the Customer Relations Center at (260) 427-1234.

Services offered at the Customer Relations Center include:

  • New water and sewer service
  • Termination of utility service
  • Bill payment
  • Payment agreements/arrangements
  • Utility account information

Hours Open:Monday through Friday, 7:30 a.m. until 5:30 p.m.

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The wait time to reach a Customer Relations Representative may be shorter during off-peak times.  For quicker service, please call between 7:30 and 8:00 a.m. or after 5:00 p.m. Also, Mondays, especially Mondays after long holiday weekends, are our busiest days when wait times are longest.

New Service 

In order to begin new water service with Fort Wayne City Utilities, customers must call the Customer Relations Center at (260) 427-1234 to get the service set up, or sign up online. Service turn-ons are completed as appointments are available.  

 Bill Payment Options

For your convenience we offer ways to pay your City Utilities bill that do not require you to visit the Customer Relations Center:

Click one of the following Links

Pay Online, sign up for AutoPay, sign up for Ebilling
 https://www.fortwaynecityutilities.com/
 Pay by Phone  (260) 427-1234

Utility Rates and Charges 

See Fort Wayne's schedule of Utility Rates and Charges.