Thursday, July 31, 2014
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Customer Services

Customer Services

Customer Relations Center

The City Utilities Customer Relations Center is located on the first floor of the Citizens Square  Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne.

The Center is fully accessible for persons with disabilities. English and Spanish speaking customer service representatives are available.

City Utilities bills are also available in Braille or in large print by calling the Customer Relations Center at (260) 427-1234.

Services offered at the Customer Relations Center include:

  • New water and sewer service
  • Termination of utility service
  • Bill payment
  • Payment agreements/arrangements
  • Utility account information

Hours Open:Monday through Friday, 7:30 a.m. until 5:30 p.m.

 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 The wait time to reach a Customer Relations Representative may be shorter during off-peak times.  For quicker service, please call between 7:30 and 8:00 a.m. or after 5:00 p.m. Also, Mondays , especially Mondays after long holiday weekends are extremely busy.

New Service 

In order to begin new water service with Fort Wayne City Utilities, customers must call the Customer Relations Center at (260) 427-1234 to get the service set up, or sign up online. Service turn-ons are completed as appointments are available.  

 Bill Payment Options

For your convenience we offer a variety of ways to pay your City Utilities Bill:

Click one of the following Links

 Pay Online and Sign up for Express  https://www.fortwaynecityutilities.com/
 Pay by Phone  (877) 306-9265

Utility Rates and Charges 

See Fort Wayne's schedule of Utility Rates and Charges. This includes the most recent changes in water rates that went into effect on January 1, 2014.