Saturday, May 25, 2013
TEXT_SIZE
Customer Services F.A.Q. Frequently Asked Questions

Frequently Asked Questions

What number do I call for questions about my City Utilities bill?

Call the Customer Relations Center at (260) 427-1234.

Below are answers to some other Frequently Asked Questions about various City Utilities services.  Click the question to see the answer.

Items
01. WHAT ARE YOUR HOURS?
02. WHERE CAN I MAKE MY PAYMENT?
03. HOW MUCH IS MY BALANCE?
04. WHY IS MY BILL SO HIGH?
05. WHY IS MY SEWER BILL SO HIGH?
06. WHY DO YOU CHARGE ME FOR SEWER WHEN I FILL MY POOL OR WATER MY LAWN?
07. MY NEIGHBOR'S BILL IS NOT AS HIGH AS MINE.
08. WHAT IS THE LEAST AMOUNT I CAN PAY TO STAY OUT OF DISCONNECT STATUS?
09. WHY AM I CHARGED A STORMWATER FEE? I AM MILES AWAY FROM ANY STORM SEWERS.
10. WHY DON'T I HAVE ANY WATER?
11. MY SEWER IS BACKING UP. WHO DO I CALL?
12. WHY DO I HAVE TO FIX THE PIPES AND/OR LEAKS IN MY YARD? ISN'T THAT THE UTILITIES' RESPONSIBILITY?

Main Menu

200 East Berry Street ,Room 130
Fort Wayne IN 46802
260-427-1234

Office Hours:

7:30 a.m.- 5:30 p.m. M-F 

Phone Hours

7:30 a.m.- 5:00 p.m. M-F

Payments by Phone

ChoicePay 1-877-306-9265
ChoicePay 260-427-1234