Call Volume

This metric tracks the total number of calls offered to 311 for each month

2016 totallcall


Average Wait Time

This performance stat consists of the average time a caller spends waiting on the phone before reaching a 311 representative. The target response time for answering 311 calls for a month is 60 seconds (1 minute), to ensure timely service to the citizens of Fort Wayne.

2016 trendview