City Utilities offers the convenience of on-line bill payment.  Click here to pay your bill on-line.
Located on the first floor of the Citizens Square Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne. The office is fully accessible for persons with disabilities. City Utilties bills are available in large print or Braille for persons with a visual impairment.  Ask for these or other accommodations from Customer Support.

Contact Us

  • Hours:  open for walk-in and call-in customers Monday through Friday from 7:30 AM until 5:30 PM.
  • By Phone: Call Customer Support at 260-427-1234.  English and Spanish speaking representatives are available.
  • Email the Customer Relations Center at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • CHAT LIVE! with a Customer Support
  • The wait time to reach Customer Support may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 AM or after 5:00 PM Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.

Services Available from Customer Support

  • Start or terminate water and/or sewer service
    • To begin new water service with Fort Wayne City Utilities, please call Customer Support at 260-427-1234 or sign up on-line
    • Service turn-ons are completed as appointments are available.

  • Bill payment agreements/arrangements
  • Utility account information

All of the functions of Fort Wayne City Utilities are funded by rates and fees that customers pay for the services City Utilities provides. Residents of the Fort Wayne area only support City Utilities if they are customers -- City Utilities does not receive any funding from property taxes. 

All three of Fort Wayne's Utilities -- Water, Sewer, and Stormwater -- are governed by a set of General Utility Rules and Regulations that have been adopted by the Board of Public Works or Stormwater Management Board. Each Utility may also be affected by resolutions or policies adopted by its governing board.