City Utilities offers the convenience of on-line bill payment. Click here to pay your bill on-line.
There are a variety of other convenient ways to pay your City Utilities bill so that the payment is received and credited prior to the due date:
Pay By Mail
Mailing your payment to the wrong address or failing to include your customer and account number on the check you write or on payment made by your bank to City Utilities may result in a significant delay in crediting your City Utilities account and may result in late fees being applied.
When mailing a check to City Utilities it is essential that you use the correct mailing address when sending in a payment.
Please make sure you are mailing your payment to:
Remember it can take up to seven (7) days for a mailed payment to make its way through the mail and be processed. Be sure if you are sending payment by US Mail that you are mailing it in time for us to receive it by the due date.
For timely and accurate crediting of payment to your account, please make sure you include your 15-digit customer and account number on your check. This can be found on the top right-hand corner of the bill.
Payment Online Through a Bank
If you are paying online through a bank account it is important that you include your 15-digit customer and account number when you set City Utilities as payee for online payment.
Although you may have set up payment through an online portal, your bank may actually write and print a check and mail it to City Utilities on your behalf. To ensure that the check is sent to the right place, please be sure your bank has the correct remittance address for City Utilities:
Payment by Phone or In Person
To pay by phone using an electronic check or credit or debit card, please call the Customer Support Center at 260-427-1234.
Payments may be made in person at the Customer Support Center or you may visit our office and use the convenient self-service payment kiosk. Cash, check, credit or debit cards are accepted when paying in person or using the kiosk.
Payment Drop Boxes
Payments may be dropped off at either of two payment drop boxes. A drive-up drop box is located on the south side of Berry Street at 200 E. Berry. Please do not drop cash into the box. Also, please use an envelope, paper clip or some other means of attaching payment to your bill stub. A payment drop box is also located in the lobby at Citizens Square just outside the Customer Support Center. Payments may be dropped off during hours when Citizens Square is open.
PLEASE NOTE: Payments are collected from the drop boxes at 7:00 AM on weekday mornings. If your bill is due on a Friday, Saturday or Sunday your payment will not be received and processed until sometime after 7:00 AM on Monday morning. This could mean you will receive a phone call or a letter alerting you that your payment is past due even if you dropped it off prior to the due date.
Payment at Other Authorized Locations
At this time City Utilities has not authorized any businesses or other locations to collect bill payments on our behalf. If you pay a City Utilities bill at a gas station, convenience store or other business there is no guarantee that you payment will be sent to City Utilities and no guarantee that it will arrive in time for you to avoid late charges or possible disconnection. If you are having trouble getting to City Utilities to make a payment please call us at 260-427-1234.