Providers of essential utility services such as gas and electric, broadband, telecom, water and wastewater services are prohibited from discontinuing service to any customer until August 14, 2020.

I&M has temporarily suspended customer disconnections for non-payment, but urges customers to make every effort to keep their accounts current. Contact I&M at 1-800-311-4634 or visit

NIPSCO has also suspended shutoffs until further notice. In addition, NIPSCO will offer its most flexible payment plans to customers who indicate either an impact or hardship as a result of COVID-19 and will suspend late payment charges until May 1. Contact NIPSCO at 1-800-4NIPSCO or visit

Fort Wayne City Utilities has suspended disconnects for non-payment until further notice. Customers are urged to do their best to continue paying their bills, and flexible payment plans are always available. Please call City Utilities Customer Support at 260.427.1234 to discuss extended payment plans, or visit

The Energy Assistance Program (EAP) helps pay a portion of winter heating bills. Brightpoint helps families in Allen, Dekalb, LaGrange, Noble, Steuben, and Whitley Counties. Although the offices are closed due to COVID-19 concerns, they are providing assistance through our phones, email, and website. They are still accepting EAP applications for the 2019-2020 program year. In addition, if you have recently lost your job, or been laid-off and have no funds to pay your heating and/or electric bill, please apply now. Visit for details on how to apply.