Working under the direct supervision of the Supervisor V – Business Development, the incumbent provides excellent customer service, turns off alarms and opens the Conservatory as needed, staffs public hours during evenings/weekends, staffs after-hours programs and rentals evenings/weekends, checks restrooms before and during programs/rentals to keep them clean and stocked, and locks and secures the facility at the end of public hours or the end of the program/rental. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.
• Turns off alarms and opens Conservatory; closes Conservatory and sets alarms at the end of day/evening;
• Counts cash register at beginning of day, runs cash register if volunteer cashier doesn't arrive, provides change for cashier, takes money out of register at the end of the day and tabulates daily receipts;
• Passes out general information on rentals, programs and tours, sorts mail, does general clerical work and light typing, helps gift shop personnel, sells annual passes and keeps count of attendance;
• Locks and secures building at end of public hours or end of party;
• Makes sure band or DJ and bartender shuts down in time to be out by 12:00 a.m and enforces closing hours;
• Cleans up broken glass and extremely bad food spills;
• Takes full and partial sacks of garbage to the dumpster and replaces cans with new liners;
• Informs supervisor of any noticeable/significant damage to the facility during the rental;
• Contacts proper person in case of an emergency and takes corrective action to fix the problem;
• Communicates with supervisor on duty about rental maintenance needs and needs of renters, caterers, and musicians;
• Communicates effectively in written and oral form;
• Counts and makes change;
• Spells and accurately types;
• Operates a personal computer Microsoft Office products and Point of Sale System;
• Establishes and maintains effective working relationships with the Botanical Conservatory staff and administrators, volunteers and the general public;
• Distributes and obtains facility/exhibit surveys from Conservatory visitors.
• Watches for unattended children running free during parties and guests that get out of hand during parties;
• Uses security person to assist where needed;
• Identifies person responsible for rental party and introduces self;
• Directs guests to proper room for party or wedding;
• Makes sure room temperatures are comfortable; contacts supervisor on call if heating or cooling systems need adjusted;
• Helps to assure everyone is out by closing;
• Checks restrooms before and during parties and keeps them clean and stocked;
• Keeps front hallway clean;
• Performs or modifies additional table and chair set ups if necessary for rental needs (beyond setups already in place for the rental or program)
• Helps volunteers with equipment operation as needed;
• Takes photos of events and rentals;
• Performs other duties as required or assigned by supervisory staff.
The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
• High school diploma; or one to three months related experience and/or training; or equivalent combination of education and experience;
• Physical ability to perform assigned duties.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud.