City of Fort Wayne

Business Services Coordinator

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Working under the direction of the Deputy Director - CIO incumbent is responsible for coordinating complex strategic technology planning for City Utilities. The Business Services Coordinator (BSC) provides division wide support of the Deputy...
Job Code: 2020115
Posted On: Thursday, 27th February 2020
Category: Regular Full Time
Department: GIS
Shift: 8:00 am to 5:00 pm, may vary depending on need.
Location: Fort Wayne, IN
200 E. Berry Street
Pay Rate: $67,684.28 - $82,725.23 Annually

Job Description:

NOW HIRING

SUMMARY

Working under the direction of the Deputy Director - CIO incumbent is responsible for coordinating complex strategic technology planning for City Utilities. The Business Services Coordinator (BSC) provides division wide support of the Deputy Director - CIO’s office as it relates to planning and budgetary practices, project management and other IT initiatives. The Business Services Coordinator provides customer communication and advocates for customer needs on enterprise wide projects while also promoting City Utility leadership and Deputy Director - CIO initiatives. Independent judgment is utilized on a regular basis. BSC works independently to analyze customer and divisional business needs and translate them into an appropriate technical solution. Reviews technical specifications and makes appropriate recommendations for management decisions. Position requires the knowledge of established policies and procedures, which controls most of the incumbent(s) actions. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with City and department policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected. List is in no particular order.

  • Provides City Utilities division wide oversight and leadership in support of the Deputy Director - CIO and City Utility leadership by serving as the primary customer contact for/to the City Utility business need(s);
  • Interacts with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions;
  • Manages customer communications, conflicts, and negotiations related to overall solutions design;
  • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude;
  • Develops detailed configuration specifications documentation targeted to technical consultants;
  • Conducts solution presentations and obtains customer acceptance to solution design;
  • Validates solutions after they are built and provides solution walkthrough with customer. Guides customer through solution deployment and works with Engineering Program Manager – IT to foster adoption of solution;
  • Communicates, markets, and sells emerging and existing information technologies and concepts across the City Utilities division;
  • Works with City Utilities leadership and vendor/consulting partners to actively address customer satisfaction issues and ensure strategy is aligned across the organization;
  • Recommends and implements business and IT process improvement when and/or where needed within City Utilities and in partnership with established City processes and procedures;
  • Interviews customers and documents business requirements and translate them into application and operational requirements;
  • Works in concert with the City Utilities IT and City/County IT to identify synergies between customer needs and solutions in order to allow City Utilities and the City to more efficiently provide IT services and solutions;
  • Researches, analyzes, and evaluates customer IT initiatives;
  • Understands, completely, City Utilities services and communicates them effectively to customers while acting as a trusted conduit; the voice of the customer to the Engineering Program Manager - IT and City Utilities leadership and vice versa;

SUPERVISORY RESPONSIBILITIES

This job has minimal supervisory responsibilities.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree in computer science, computer technology, business or related field and eight (8) years relevant work experience working with information technology systems, or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills and abilities;
  • Excellent oral and written communication skills with an outgoing, customer service attitude;
  • Knowledge and experience of the principals and methods of project management, basic budget preparation and cost forecasting;
  • Strong analytical, project management, personal management and problem solving skills;
  • Ability to perform each essential duty above satisfactorily;
  • Ability to work as a team member on varying size projects of complexity;
  • Highly motivated and a critical thinker;
  • Possess strong attention to detail;
  • Ability to work with minimal supervision.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of coworkers or general public.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Support from supervisors will be available in unusual situations which do not have clear precedents.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Indiana Driver's License, if a City vehicle is used.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving vehicles, cleaning products and outside weather conditions. The noise level in the work environment is usually moderate.

Apply Online

All applications for currently posted positions will be submitted on line at www.cityoffortwayne.org. Applicants must be 18 years of age or older. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

(Those individuals who accept employment with the City and live outside one of the six contiguous Indiana counties that border Allen County (DeKalb, Whitley, Noble, Huntington, Wells, and Adams) will have six (6) months from their start date to become residents of either Allen County or one of the six counties listed above. Policy and Procedure Number 204 Page: 1 of 1).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regards to age, race, color, religion, sex, disability, veteran's status, national origin, or sexual orientation. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

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