City Launches 311 "One Call to City Hall" Program

The City of Fort Wayne today continued its commitment to convenience and technology with the launch of 311, a new “One Call to City Hall” program designed to improve customer service. Fort Wayne is the first city in Indiana to utilize the new service.

The public now can dial 311 to get quick and easy access to non-emergency City services. Several City departments are part of the initial rollout. Those departments are Solid Waste, Neighborhood Code, Parking Control, Street Department, Property Management, Sign and Signal Operations, and Right of Way. Additional departments, including Animal Control, Water Maintenance and Traffic Engineering will be added in the near future.

Hours for the 311 call center are 7:30 a.m.-5:30 p.m. Monday-Friday.

Similar programs conducted in other cities have resulted in one call resolutions 85% of the time. The system also tracks a resident's question from beginning to end. Residents will be provided with a tracking number that will allow them to see how their problem or concern is being addressed.

“One Call to City Hall is an innovative initiative to provide excellent services to the community,” said Mayor Graham Richard. “Innovation and involvement assist us in our efforts to retain and gain jobs and build a better city. The City of Fort Wayne is a leader in addressing the needs of citizens.”

Cell phone users with Verizon and Sprint service can dial 311 on their cell phones. The City is working with other cell phone providers to provide the same services.

Lagan Technologies is the contractor for the project. City Council approved the project in 2006.