City's 311 taking service requests online
In continuing to make City government as responsive as possible to residents, Mayor Tom Henry announced today that the six most common requests to the 311 call center can now be made online.
Reports of potholes, missed garbage or recycling collection, abandoned vehicles on public or private property, or a streetlight out can be made by clicking on the 311 logo on the homepage of www.cityoffortwayne.org.
“Expanding 311's services to the City's Web site is another step to providing open and accessible services for our residents and taxpayers,” said Mayor Henry. “By providing these forms online, we now make 311 services available to people who might not have time to call during the workday or simply prefer to use the Web.”
The Web site will assign a tracking number to online requests. These requests can also be tracked from the site. Reports need to have relevant information to the request including make and color of an abandoned vehicle and its location, street address for potholes and details about a missed garbage or recycling pick-up.
Additional online reporting forms will be made available in the coming months.
The 311 call center, “one call to city hall,” handles non-emergency service requests from 7:30 a.m. to 5:30 p.m. Monday through Friday. Every report is assigned a tracking number to provide accountability and follow through.
Fort Wayne's 311 call center, the first such center in Indiana, was launched a year ago. It has received 95,000 calls since January 2007.
The call center can be reached by calling 311 within the City limits or at (260) 427-8311. The center's e-mail address is This email address is being protected from spambots. You need JavaScript enabled to view it..