City Utilities uses messages placed on the back of utility bills to share updates about programs, announcements and other important information with customers. Typically there are four messages each month. Read the monthly bill back messages below:

April 2019

Great American Clean Up Comes to Fort Wayne

You are invited to participate in the nation’s largest community improvement program right here in Fort Wayne. The Great American Clean Up takes place on May 4, 2019. Groups and individuals may choose locations to clean up such as roadsides, parks, trails, and riverside areas. A thank you celebration is planned at Headwaters Park West from 11:30 AM – 2 PM.  Email This email address is being protected from spambots. You need JavaScript enabled to view it. to register or call 260-427-1345.

 

Help with Spring Lawn Clean-up

When you work in your yard this spring, remember that City Utilities provides a drop-off site for yard waste.  For a small fee, you can drop off yard waste including branches, leaves, clippings, and brush at the Biosolids Handing Facility at 6202 Lake Ave. On May 4, 2019 Allen County residents can drop off yard waste at no cost as part of the Great American Clean Up. pdfClick here or call 311 for hours and more information. 

     

Unused Medication Collection April 26, 2019

Do you have unused or expired medicines that you would like to get rid of?  Area law enforcement agencies, volunteer organizations, and Walgreen’s stores are sponsoring a medication drop off event on Friday, April 26. Unwanted medication may be dropped off between 9 AM and 1 PM at many Walgreen’s stores.  Liquid medicines and sharps such as hypodermic needles will not be accepted. Learn more at cityoffortwayne.org/pollution-prevention.

 

City Utilities Offers Free Tours

City Utilities operates two plants that clean water. The Water Filtration Plant takes water from the St. Joe River, treats it, filters it and sends it out to customers. After it’s been used, City Utilities collects the wastewater at the Water Pollution Control Plant.  There it is cleaned before it is put back into the Maumee River. Click here to find for dates and times for free guided tours this spring.


March 2019

Paying Your Bill and Avoiding Late Fees

City Utilities reminds you that a great way to make sure you pay your bill on time is by using Ebilling and an online bill payment option.  Visit cityoffortwayne.org/utilities and click PAY MY BILL to enroll in paperless electronic billing.  To arrange AutoPay through City Utilities please call the Customer Support Center at 260-427-1234 or use the online chat feature on our website.

 

Remind Your Bank of Our New Address

If you have set up online payment of your City Utilities bill through your bank, please make sure the bank has City Utilities’ correct remittance address.  Some banks still mail in a check for your payment.  To ensure payment reaches us on time, please be sure your bank uses this address: City Utilities, P.O. Box 4632, Carol Stream, IL 60197-4632.  If you are mailing a payment please allow at least seven days for your check to reach us and be credited.

     

Include Your Customer/Account Number with Payment

In the top right-hand corner of your bill you will find your Customer/Account number.  This is the 15-digit number you need to use when setting up bill payment through your banking institution.  If this full Customer/Account number is not referenced on your payment, there could be a delay in crediting your account and you could incur late fees.
 

Fix-A-Week is March 18 - 24, 2019

Water leaks waste nearly a trillion gallons of water annually nationwide.  A dripping faucet or running toilet can increase your water bill because you pay for the water even if you don’t use it. You can track down and fix water leaks during Fix-A-Leak week or anytime throughout the year.  City Utilities offers tips to help you. Visit our website at cityoffortwayne.org/utilities and check our Resources for Homeowners.


February 2019

Remember It’s a Toilet Not a Trash Can!

Your toilet is intended for just one activity and you know what we mean. Flushing the wrong things can clog pipes and damage plumbing. It can cause sewage to back up into your home or clog the public sewer system. The cost to clean clogged sewers is paid for by customers through sewer rates. So remember: items such as wipes, diapers, latex gloves, condoms, and feminine hygiene products should be disposed of in the trash, not the toilet.

 

Winter is Here – Protect Your Pipes

When temperatures dip below freezing, water pipes that run through the outer walls of your home or business can freeze and break.  There are things you can do: leave a small but steady stream of lukewarm water running; open cabinet doors below sinks so warm air can circulate; close crawl space vents and keep the garage door closed especially if the water meter is in the garage.  Find more cold weather tips at www.cityoffortwayne.org/utilities.

     

Clean Up When Winter Ends

When spring arrives and snow melts, you might be surprised by the junk left behind.  You can be a good neighbor and help protect against street flooding by doing some clean-up.  Pick-up trash on sidewalks or in the gutter line along the street. This material can go in the trash. Rake leaves and yard waste away from storm sewer inlets.  If ice is caked around storm drains, make sure there is a path so water can get to the drain as snow and ice melt.
 

Protect Your Payment

City Utilities offers easy and safe ways to pay your bill. Go to cityoffortwayne.org/utilities and click “Pay My Bill” to pay electronically. You may also pay by mail, or in person at the City Utilities’ office. Never pay a City Utilities bill at a gas station, convenience store or other business. There is no guarantee that City Utilities will receive the money or that we will receive it in time for you to avoid late charges or service disconnection.


January 2019

Protect Water Pipes and Meters in Cold Weather

When outdoor temps fall below freezing, water pipes can freeze. You can protect your pipes. Leave a small, steady stream of lukewarm water running from one faucet to keep water moving. Open cabinet doors below sinks so warm air can get to the pipes. Wrap electrical heat tape or insulation around pipes in crawl spaces, basements or garages. Don’t forget to protect your water meter from freezing if it is located in a garage or other unheated area. Read more.....

 

Having trouble paying your City Utilities bill?

At one time or another, many of us have had a financial setback and may have had difficulty paying some bills. City Utilities wants to help you avoid having your water service shut off for non-payment. Before you receive a PAST DUE notice or before your utility bill is so far past due or so large that you face the threat of having your water turned off call us at 260-427-1234 and we may be able to establish a payment plan for you.

     

New Utility Service Line Protection Program

City Utilities has partnered with American Water Resources to offer optional Water and Sewer Service Line Protection Programs to our residential customers.  Protection plans cover the cost of eligible repairs to water and sewer service lines for a payment as low as $3.99 a month. Call AWR toll free at 1-844-765-7263 or visit AWRUSA.com/FortWayne for more information and to enroll.
 

2019 Garbage and Recycling Calendars

Need to know the schedule for your weekly garbage and bi-weekly recycling collection? Garbage and recycling calendars are available online at mynewtrashday.org.  Click the map to access the interactive search feature then enter your address.  You will see information about the day of the week when your garbage is scheduled for collection and whether your recycling pickup will occur in A or B weeks. Or call 311 for more information.


December 2018

Fort Wayne Leaf Collection Ends Dec. 14

Fort Wayne’s annual leaf collection continues during the first two weeks in December.  Crews will collect leaves in the south neighborhoods during the week of December 3 and will finish in the north during the week of December 10 – weather permitting.  Leaves in biodegradable paper bags may be put out with raked leaves or to schedule a pickup within two business days, please call 311.  For more information go to cityoffortwayne.org/leaves.

 

What Happens When It Snows?

Fort Wayne’s Street Dept. is in charge of plowing and/or salting streets to keep them passable when snow and ice begin to accumulate.  The City is divided into 18 snow removal areas with 2 trucks assigned to each.  Within these areas, streets are prioritized as arterial, collector or residential.  Arterials are the first priority for plowing and salting.   Find more information at cityoffortwayne.org/publicworks/street-department/snow-removal.

     

Keeping Neighborhoods Safe in Winter

Does your neighborhood have a curved street, hill or crosswalk that frequently becomes hazardous when snow and ice accumulate?  Fort Wayne’s Street Department will provide salt at approved locations if your neighborhood provides a barrel so you can help maintain safe travel.  Neighborhoods may contact the Street Department by calling 427-2300 or by calling 311 to submit proposed locations for salt barrels.  More information is also available at cityoffortwayne.org/publicworks/street-department/salt-barrels.

 

Garbage and Recycling Calendars

Garbage and recycling collection days changed for some neighborhoods effective the week of Nov. 5, 2018. Schedule changes were recommended by Mayor Henry’s Working Group on Garbage and Recycling to improve service and to address the number one concern from residents:  missed pickups. Find out when your garbage and recycling is scheduled for collection by going to mynewtrashday.org and clicking on the map to access the interactive search feature. 


November 2018

Fort Wayne Leaf Collection Starts Oct. 29

Annual leaf pickup begins in the central part of Fort Wayne on Oct. 29. Crews will move to the southern third of the City the week of Nov. 5 and will work in the north the week of Nov. 16. A second round of collection will begin in central Fort Wayne on Nov. 19 and will proceed south then north in subsequent weeks. Leaves in biodegradable paper bags may be put out with raked leaves or call 311 to have bagged leaves picked up within 2 business days. 

 

Cold Weather is Coming – Protect Your Pipes

Water pipes in outside walls and unheated crawl spaces can freeze and burst in cold weather.  Get prepared: insulate pipes, close crawl space vents and fix broken or cracked windows. When outdoor temps fall below freezing, leave a small but steady stream of lukewarm water running. Open cabinet doors below sinks so warm air can circulate and be sure that your water meter is protected. Find more cold weather tips at www.cityoffortwayne.org/utilities.

     

Holiday Treats Can Clog Pipes – Cease the Grease

Many holiday foods contain butter, cream, shortening and other kinds of fat, oil and grease (FOG) that can clog drains and sewer pipes. Even if you never fry food, your kitchen can be a source of FOG.  To keep pipes clear and protect the environment, never pour grease down the drain.  Wipe greasy dishes, pots and pans with paper towels before rinsing or washing.  Fats, oil, grease and food waste should go in the trash, not down the drain.

 

Utility Service Line Protection Plans Available

A break in your water service line or clog in your sewer lateral can be complicated and costly to fix.  City Utilities has partnered with American Water Resources to offer optional residential Service Line Protection Plans for as little as $3.99 per month. Once you enroll and coverage begins, AWR will manage the repair process using local, insured plumbers. Call AWR at 1-844-765-7263 or visit AWRUSA.com/FortWayne for more information or to enroll.


October 2018

New Utility Service Line Protection Program

City Utilities has partnered with American Water Resources to offer Water and Sewer Service Line Protection Programs to residential customers. AWR provides service line protection programs in 43 states and Washington, D.C. Our customers are eligible for plans starting at just $3.99 a month. The programs can protect you from unexpected and costly service line repairs. Call AWR toll free at 1-844-765-7263 or visit AWRUSA.com/FortWayne.

 

Fort Wayne Planning for Annual Leaf Collection

The Street Department will begin leaf collection in the central part of the City on Oct. 29, 2018. Crews will move to the southern third of the City for the week of Nov. 5 and will work in the north during the week of Nov. 16. A second round of collection will begin in central Fort Wayne on Nov. 19 and proceed south then north. Collection ends Dec.14. Find the schedule and map at cityoffortwayne.org/leaves or call the Leaf Hotline at 260-427-2302.

     

What Are Service Lines?

Utility service lines are buried underground and run through your property to the public main. Repairs to damaged water and sewer lines can be expensive and may require heavy construction equipment to excavate and repair them. Typically, as the property owner, you are responsible for repairs to these lines. A typical homeowners' insurance policy does not cover service line repair costs. To protect yourself from these costs call AWR to enroll today.

 

Having Trouble Paying Your City Utilities Bill?

At one time or another, many of us have had a financial setback and may have had difficulty paying some bills. City Utilities wants to help you avoid having your water service shut off for non-payment. So, before your utility bill is so far past due or so large that you face the threat of having your water turned off call us at 427-1234 and we may be able to establish a payment plan for you.

September 2018

Pollution Prevention Week is September 17 – 23

During this special week and all year round you can take actions at home, at school, at work and as part of everyday activities to reduce pollution.  From using fewer chemicals on the lawn, to recycling, to reducing energy use, to using greener products designed with the environment in mind, you can protect our land, air and water.  Find ideas for Pollution Prevention Week activities at cityoffortwayne.org/pollution-prevention.

 

Protect Our Rivers by Reporting Pollution

Did you know anything that goes into a storm drain ends up in a pond or one of our rivers without receiving any kind of treatment? Storm drains and storm sewers discharge directly into water bodies. If you see anything other than rain water going into a storm drain, or if you see anything being dumped into a river or stream, please call 311 to report it. City Utilities will investigate, take steps to find the pollution source and clean it up.
     

Fort Wayne Planning for Annual Leaf Collection

Fort Wayne Street Dept. will begin leaf collection in the central part of the City on Oct. 29, 2018. Crews will move to the southern third of the City for the week of Nov. 5 and will work in the north during the week of Nov. 16. A second round of collection will begin in central Fort Wayne on Nov. 19 and proceed south then north.  Collection ends Dec. 14. Find the schedule and map at cityoffortwayne.org/leaves or call the Leaf Hotline at 260-427-2302.
 

Protect Your Payment

City Utilities offers easy and safe ways to pay your bill. Go to cityoffortwayne.org/utilities and click “Pay My Bill” to pay electronically. You may also pay by mail, or in person at the City Utilities’ office. Never pay a City Utilities bill at a gas station, convenience store or other business. There is no guarantee that City Utilities will receive the money or that we will receive it in time for you to avoid late charges or service disconnection.

August 2018

New Location for Important Information

Beginning with this bill, City Utilities is making it easier for you to find timely and relevant information about us and about other City and Utility programs right here on the back of the bill. We’ve eliminated traditional utility bill inserts to save money and protect the environment. So check this space each month for new information. Questions about City or Utility services may be directed to the 311 Call Center by dialing 311 or 260-427-8311.

 

Remember It's A Toilet Not a Trash Can

Your toilet is intended for just one activity and you know what we mean. Flushing the wrong things can clog pipes and damage plumbing. It can cause sewage to back up into your home or clog the public sewer system. The cost to clean clogged sewers is paid for by customers through sewer rates. So remember: items such as wipes, diapers, latex gloves, condoms, and feminine hygiene products should be disposed of in the trash, not the toilet.

     

Drop-Off Yard Waste, Pick-up Mulch

Need a place to drop-off brush, grass clippings, limbs, and trimmings from trees and shrubs? Fort Wayne City Utilities Biosolids Facility at 6202 Lake Ave. accepts yard waste for a small fee. The facility also offers Biosolids, a soil amendment made from cleaned sewage sludge and composted leaves. Biosolids and undyed wood mulch are free if you want a small amount and load it yourself. Learn more at cityoffortwayne.org/utilities/3958-biosolids.

 

Unused Medication Disposal Event – September 28

The next opportunity to get rid of unused/unwanted/expired prescription medication will be on September 28, 2018 from 9 AM – 1 PM.  Collection will take place at many area Walgreen’s Drug store locations and at Parkview Regional Medical Center and Lutheran Hospital.  The collection is sponsored by Allen County TRIAD. More information...