Prevent Pollution Everyday for a Cleaner Environment

Pollution prevention is any practice that reduces, eliminates or prevents pollution at its source. Reducing the amount of pollution produced means less waste to control, dispose of or treat. Pollution prevention is a key to protecting public health and the environment.

Here are some simple pollution prevention habits that you can start during pollution prevention week and continue every day!

Safely Eliminate Mercury

Mercury is a chemical element that is highly toxic but may still be found in some everyday household items such as fever thermometers, compact fluorescent light bulbs, non-electronic thermostats, some batteries and the switches on some appliances.  Mercury-containing items should never be thrown into the trash because the mercury can contaminate soil, groundwater and water bodies.  City Utilities offers a Household Mercury Checklist and instructions for cleaning up small mercury spills.  Learn more about proper disposal of mercury-containing items by visiting http://www.acwastewatcher.org/recycling-category/?category=161

expired medicationProperly Dispose of Unused Medicine

You may get rid of unused and unwanted medications in an environmentally responsible way twice each year at many area Walgreens Drug Stores.  The next Unused Medication Collection event will be held in September 2018.  Check back for hours nad locations.

  • The most important considerations when disposing of unused or expired prescription medications is keeping them out of waterways and disposing of them in ways that reduce the chances for drug abuse and accidental poisoning.
  • Allen County TRIAD sponsors two annual medication collection days. If you miss those days, medications may also be dropped off at local police agency offices.
  • Flushing pills, putting them down the drain or putting them into the trash are no longer considered to be environmentally safe practices.
  • Liquid medications may be disposed of in the trash so long as you do the following: add kitty litter or used coffee grounds to the bottle then tape the lid onto the bottle using electrical or duct tape.

Protect the Environment as You Clean

Stop Buying Bottled Drinking Water

Make a commitment to drink tap water from a refillable bottle. You’ll save yourself money and keep throw-away plastic bottles out of landfills.

Camp Scott 076Fort Wayne City Utilities has created a wetland area on the City's southeast side to store and treat stormwater runoff. Stormwater from several neighborhoods around McMillen Park goes to a massive storage tank at the park and is then pumped to the wetlands. The wetlands also provides a natural habitat for song birds, water birds and other animals. Camp Scott is located at 3615 Oxford Street. Get Map

Download a brochure about the pdfCamp Scott Wetlands.

During World War II, a portion of the property that is now a wetland was home to an Army training facility and later to a prisoner of war camp. Read more about the pdfHistory of Camp Scott.

Fort Wayne also provides tours of the wetlands by appointment. Contact site manager Susan Beck to arrange a tour for your group. Susan can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 311.

Want to learn more about wetlands? The Environmental Protection Agency has many fact sheets that provide information.

 Camp Scott 009 Camp Scott 025

Questions about your bill, stormwater fees, sewer back-ups, and other utility-related issues. 

1. WHAT ARE YOUR HOURS?
We are open Monday thru Friday from 7:30 - 5:30. Our phone lines are open Monday thru Friday from 7:30 a.m. to 5:00 p.m. The phone number is 260-427-1234.

2. WHERE CAN I PAY MY BILL?

We now offer Payment By Phone. You may call 260-427-1234 and you will be asked to press #3 to make your payment. You will need to have your account number available. This will connect you with ChoicePay, which will accept payment by credit card, checking account, or savings account. You can also reach ChoicePay by dialing 1-877-306-9265. Payments can also be made at our office located at 200 E. Berry Street, Suite 130 in Citizens Square. We have a drive up drop box located on the south side of Berry Street in front of Citizens Square for your convenience.

3. HOW MUCH IS MY BALANCE?

You may now call 260-427-1234 and press #1 to get your account balance. You will need the account number and the last four digits of the social security number or the person listed on the account.

4. WHY IS MY BILL SO HIGH?

If your water bill is higher than you expected or higher than usual, consider some of the following possible causes. Have you been watering your lawn or outdoor plants more than usual? Do you have a pool that you recently filled? Have more people moved into your household or have you had guests? Adding people to a household can cause water usage to go up. Another reason for an unexpectedly high bill is a water leak.

5. HOW DO I KNOW IF I HAVE A WATER LEAK?

Check this Pdf here.

6. WHY IS MY SEWER BILL SO HIGH?
Sewer bills are based on water consumption. If you have a well for water but you have sanitary sewer service from Fort Wayne City Utilities, you will be charged a flat rate for your monthly sewer bill. Flat rates for sewer are $50.27 per month for City Utilities sewer cusotmers inside the City and $62.84 if you live outside the City limits.

7. WHY DO YOU CHARGE ME FOR SEWER WHEN I WATER MY LAWN?

The sewer bill is based on water consumption that has flowed through the meter. There is no way we can distinguish between water that has been used for domestic use and water that has been used for watering the customer's lawn. Therefore, no adjustments for watering the customer lawn shall be given. We suggest that a separate water only system such as a sprinkling system is installed.

8. MY NEIGHBOR'S BILL IS NOT AS HIGH AS MINE.

Not every household uses the same amount of water. On the average, each person uses 3 units per month. So a small family may use between 3 and 6 units of water each month while a large family will use more.

9. WHAT IS THE LEAST AMOUNT I CAN PAY TO STAY OUT OF DISCONNECT STATUS?

There are variables on this depending on each household and circumstance. We prefer that each account be paid in full by the month.

10. WHY AM I CHARGED A STORMWATER FEE? I AM MILES AWAY FROM ANY STORM SEWERS.

The stormwater fee is charged to all of our customers who are considered in the City. Even though you may not have storm sewers directly on your property, the water will eventually reach our storm drains. The fees are used to maintain the storm drains.

11. WHY DON'T I HAVE ANY WATER?

There are several things we ask our customers: Has someone accidentally turned the main water valve off? If it is in the winter, have you checked for frozen pipes? Have you checked with your neighbors to see if they have water? There may be a water main break that hasn't been reported.

12. MY SEWER IS BACKING UP. WHO DO I CALL?

To report a sewer backup problem between 7:30 AM and 5:30 PM, Monday through Friday, you may call Fort Wayne's One Call to City Hall number: 3-1-1. During overnight hours or on weekends, please call 427-1255 for assessment of the problem.

13. WHY DO I HAVE TO FIX THE PIPES AND/OR LEAKS IN MY YARD? ISN'T THAT THE UTILITIES' RESPONSIBILITY?

We are responsible for the main line all the way to the curb stop. The customer is responsible from the curb stop to the residence and all problems that stem from there. We do service the water meter that is located at the residence.

Pay My Bill

Located on the first floor of the Citizens Square Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne.  The Center is fully accessible for persons with disabilities.

City Utilities offers the convenience of on-line bill payment.  Click here to pay your bill on-line.

Hours:  the Center is open for walk-in and call-in customers Monday through Friday from 7:30 AM until 5:30 PM.

By Phone:  Call the Customer Relations Center at (260) 427-1234.  English and Spanish speaking customer service representatives are available.

Email the Customer Relations Center at This email address is being protected from spambots. You need JavaScript enabled to view it..

CHAT LIVE! with a Customer Relations Representative

The wait time to reach a Customer Relations Representative may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 a.m. or after 5:00 p.m. Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.

City Utilties bills are available in large print or Braille for persons with a visual impairment.  Ask for these or other accommodations at the Customer Relations Center.


Services Available at the Customer Relations Center

  • Start or terminate water and/or sewer service

    • In order to begin new water service with Fort Wayne City Utilities, customers must call the Customer Relations Center at (260) 427-1234 or sign up on-line . 

    • Service turn-ons are completed as appointments are available.

  • Bill payment agreements/arrangements
  • Utility account information


Utility Rates and Charges

See Fort Wayne's current schedule of utility rates and charges on the Rates Page.

If you notice a large increase in your City Utilities bill and you haven't increased your water use, it could mean that you have a plumbing leak or that there is an issue with your water meter.  Use this checklist from City Utilities to help determine if you may have a water leak.

Click here to pay your bill on-line.


Other Frequently Asked Questions

Have more questions about your bill, stormwater fees, sewer back-ups, or other utility-related issues? Learn more here...


Utility Rules and Regulations

All three of Fort Wayne's Utilities - Water, Sewer and Stormwater - are governed by a set of General Utility Rules and Regulations that have been adopted by the Board of Public Works or Stormwater Management Board. Each Utility may also be affected by resolutions or policies adopted by its governing board.