In December 2014, City Utilities welcomed about 12,000 new water utility customers in southwest Fort Wayne and in a number of neighborhoods lying south and west of Fort Wayne. By fall of 2015, all of these customers that had previously received water from Aqua Indiana were receiving water from Fort Wayne City Utilities.
With the transition from Aqua Indiana to City Utilities services, customers were also switched to the water rates paid by all other City Utilities customers.
Use the Cost Savings Calculator to find out how much you may be saving as a City Utilities Customer.
Common questions about the switch to City Utilities water:
Q. Should you eliminate your water softener following the transition to City Utilities water?
Q. Whom should you call to report a water main break or other water problem?
Q. Whom should you call with questions about your bill from City Utilities?
Q. When and where will transitions be taking place?
Q. Will this transition save me money?
Questions about water quality or pressure may be directed Fort Wayne's Citizen Services Department by calling 311 or 427-8311 from 7:30 a.m. to 5:30 p.m., Monday through Friday or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Questions about City Utilities bills may be directed to the Customer Relations Department by calling (260) 427-1234.
News Releases
Mayor Turns Water on for SW Fort Wayne - December 4, 2014
Mayor and Aqua Ink Agreement - December 3, 2014
IURC Approves Aqua Transition - October 22, 2014
IURC Order Approving Aqua Purchase by City Utilities - October 22, 2014
City Utilities and Aqua Sign Letter of Intent - July 13, 2013
Additional Information
Neighborhood Association Newsletter Column - feel free to use this in your newsletter or pass along to friends and neighbors