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City Utilities News

City Utilities Lifts Precautionary Boil Advisory - April 22

Fort WayneTests on drinking water completed today (Saturday, April 22) show that Fort Wayne's water is free from any contamination and is safe. Therefore, Fort Wayne City Utilities and the Indiana Department of Environmental Management ended the precautionary boil water advisory effective immediately.   All residents may now use water from the tap for drinking and cooking with no further need for precautions.  The water is safe to use.

On Friday, April 21, as a precaution, City Utilities advised residents to boil water used for drinking or cooking. The safeguard was implemented because the water distribution system lost pressure in a few locations due to a power surge at an I&M circuit breaker.  After additional data collection and discussion with IDEM, City Utilities decided to issue the precautionary advisory even though at no time was our water inadequately treated. All testing done throughout the day showed the water to be well within the parameters of safe water. 

City Utilities apologizes for any inconvenience the boil advisory may have caused for its customers.  However, City Utilities is committed to protecting public health and safety and we believe it was appropriate to issue the precautionary advisory. We appreciate the patience of use customers during the boil advisory.

Dates Announced for Rain Garden Workshops

City Utilities will host four free workshops this spring to help property owners who want to install a rain garden.  A rain garden is a landscaped area planted with native perennial plants that helps manage rain water runoff and help it soak into the ground.  Workshops are planned for April 8, April 20, April 29 and May 6.  For times and locations please visit CatchingRainFW.org.Property owners inside the city limits who attend a workshop may be eligible to receive a cash incentive to help with rain garden installation.


Look for Water Leaks During Fix A Leak Week -- March 20 - 26, 2017

Dripping faucets and running toilets can be major water wasters -- and they can cause your water and sewer bills to be unexpectedly high. City Utilities has tips you can use during "Fix A Leak" Week and all year-round to help find and eliminate leaks. Read more.....


City Utilities' New Payment Website Now Open!

The better accommodate our customers who manage their City Utilities accounts online, and to provide a payment website that is compatible with mobile devices such as phones and tablets, City Utilities has upgraded our online payment portal effective February 21, 2017!

To access the new payment website click "Pay My Bill" to your right on this screen.

If you were a registered user of the City Utilities payment website in the past you will need to re-register using your customer and account number when you use the new site for the first time. pdfClick here for step by step instructions...

EBilling customers -- if you have used City Utilities' paperless eBilling service in the past, you will need to re-enroll in eBilling through the new payment website. pdfHere's how...

AutoPay customers -- if you have been using AutoPay to have your City Utilities bill paid directly from your checking or savings account (or with your credit or debit card) you do not need to re-enroll in the AutoPay service. It will continue without interruption.

If you have questions or need assistance with the new payment website , please call City Utilities' Customer Relations at (260) 427-1234, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or use the Live CHAT function above.


Celebrate Pollution Prevention Week September 19 - 25, 2016

FORT WAYNE -- Pollution prevention is any practice that reduces, eliminates or prevents pollution at the source.  Reducing the amount of pollution produced means less waste to control or treat and better protection for our vital natural resources.  Pollution prevention is also a key to protecting public health. Read more....


Fort Wayne Closes State Revolving Fund Loan Published 7/12/16

State makes it possible for the City of Fort Wayne to make needed Wastewater Treatment Plant improvements.

INDIANAPOLIS—The City of Fort Wayne closed a low-interest loan, in the amount of $108,000,000, through the Indiana Finance Authority’s Clean Water State Revolving Fund (CWSRF) Loan Program to finance needed improvements to its wastewater system and treatment plant. By utilizing the SRF Loan Program instead of securing a traditional loan, the City of Fort Wayne will save an estimated $23,339,619 of interest expense over the life of the loan.

Construction of upgrades and improvements to the Fort Wayne wastewater system and treatment plant were financed by the CWSRF. The CWSRF program is administered by the Indiana Finance Authority with joint funding from the U.S. Environmental Protection Agency and the State of Indiana. The project includes rehabilitation in the sewer system, improvements at the wastewater treatment plant, improvements to the wet weather ponds and the construction of a deep tunnel to store higher flows during wet weather. Fort Wayne has considered climate resiliency by including components that are intentionally designed in anticipation of greater rainfall intensity in future years. The project will reduce operational costs of the wastewater system and treatment plant and provide water quality and health benefits by reducing combined sewer overflow events to the St Mary’s, St Joseph and Upper Maumee Rivers thereby improving the environment for community residents and businesses in Fort Wayne.

CWSRF programs operate around the country to provide states and communities the resources necessary to maintain and improve the infrastructure that protects our valuable water resources nationwide.


Water Quality Reports for 2015 Published 6/24/16

Prior to July 1 of each year, City Utilities is required to publish, and mail to all of our customers, a report on water quality for the previous calendar year.  During 2015, City Utilities operated three drinking water treatment and distribution systems and a report has been created for each.  See reports...


City Utilities' Engineer Recognized for Leadership 4/20/16

At an awards ceremony in Carmel, Mark Gensic, an engineer with Fort Wayne City Utilities, received the Professional Practice Ethic sand Leadership Award from the American Society of Civil Engineers, Indiana Chapter.  The award recognizes a licensed professional engineer-leader who has demonstrated superior ethics and leadership in their profession. 

Gensic, a 36-year veteran in the engineering field, has worked in both the private and public sector.  In his role with City Utilities, Mark has led the design and construction of hundreds of projects to improve efficiency and service.  Those projects have included multiple expansions at the City’s wastewater treatment plant, which have greatly increased capacity and will serve many future generations. Read more...