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News from City Utilities

City Utilities Begins Lead Service Line Replacement Program

Here’s a heads up that some of you may be getting a phone call from 120 Water Audit, a company contracted by City Utilities to launch a service line replacement initiative.  The plan will help residents who want to replace their lead service line, the portion of the line that is owned by the property owner and connects to the City water line. Older homes may have a lead service line. Residents can receive a free water testing kit to determine if they would want to replace the pipe and learn more about financing options.  For more information on Lead visit https://www.cityoffortwayne.org/lead.html

Courtesy Calls Alert Customers When Bills are Due

City Utilities strives to proactively communicate with our customers.  We are now sending a pre-recorded courtesy call to all customers if we have not received payment by the due date on your City Utilities bill.  If you receive this call but have already mailed your payment and you feel we should have received it, please call Customer Support at 260-427-1234 to ensure that the payment has been received and properly posted to your account.  Remember it can take up to seven (7) days for a mailed payment to make its way through the mail and be processed.  Be sure if you are sending payment by US Mail that you are mailing it in time for us to receive it by the due date. 

It is also important to use the correct mailing address when sending in a payment.  Please make sure you are mailing your payment to:
City Utilities
P.O. Box 4632
Carol Stream, IL  60197-4632
 
For timely and accurate crediting of your payment to your account, please make sure you include your 15-digit customer and account number on your check.  This can be found on the top right-hand corner of the bill.  If you are paying online through a bank account it is important that you include your 15-digit customer and account number when you set City Utilities as payee for online payment.
 
Mailing your payment to the wrong address or failing to include your customer and account number on the check you write or on payment made by your bank to City Utilities may result in a significant delay in crediting your City Utilities account and may result in late fees being applied.  Learn more about Paying Your Bill.....

Utility Advisory Group to Meet on March 11, 2019

A group of citizen volunteers meets regularly with City Utilities management to learn about City Utilities projects and programs and to share issues and concerns from utility customers.  The next meeting of the Utility Advisory Group will be held on Monday, March 11, 2019 starting at 5:30 PM in Room 255 at Citizens Square, 200 E. Berry Street, in downtown Fort Wayne.  See the pdfAgenda for the March 11 meeting or read more....


Dates Set for 2019 Rain Garden Workshops

City Utilities, in cooperation with the St. Joseph River Watershed Initiative, will present three Rain Garden "How-To" workshops for homeowners this spring.  Rain gardens are landscaped areas, typically planted with native perennial plants, that help to soak rain water runoff into the ground.  Rain gardens may help with some drainage issues and also help remove pollutants from runoff.  Click here for Rain Garden Workshop dates....


Learn How City Utilities Cleans Water Twice

Did you know that City Utilities cleans water two different times?  City Utilities takes water from the St. Joseph River and treats it to make safe, great tasting drinking water.  Water is distributed to customers who use it and then return it as sewage or wastewater.  City Utilities collects sewage and treats it at the Water Pollution Control Plant before returning the water to the Maumee River.  The water leaving the Water Pollution Control Plant is cleaner that the river water that originally came out of the St. Joe River.  City Utilities is offering free tours of the Three Rivers Water Filtration Plant and the Water Pollution Control Plant on several Saturdays in spring of 2019.  Click here for dates and times....


When Temperatures Drop Protect Your Pipes

When temperatures drop below freezing water pipes in outside walls and water meters in unprotected places can freeze -- interrupting your water service, potentially creating inconveniences and costly repairs.  City Utilities is pleased to provide you with tips to help keep pipes from freezing and protect your water meter.  Read more....


Celebrate World Wetlands Day - Feb. 2, 2019

City Utilities and other organizations in Allen County have planned events for Saturday, February 2 to celebrate all of the things wetlands do. Hikes, informational presentations and birdwatching are just a few of the activities.  At noon visit City Utilities' Camp Scott wetlands to learn more about how wetlands work -- even in the winter.  Read more......


River Levels to be Adjusted

Fort Wayne, IN – In preparation for winter, City Utilities will make annual adjustments to river levels beginning on Saturday, October 20, 2018. In order to remove the flashboards at the St. Joseph Dam, the St. Joseph River north of the dam will be temporarily lowered beginning at midnight on Saturday.  This will allow the dam’s spillway to dry so the flashboards can safely be removed on Monday October 22, 2018.

Residents with docks or with boats tied along the St. Joseph River should be aware of changing river levels and take appropriate precautions to protect their property.

River levels should return to normal by October 25, 2018.

The flashboards are put back in the spring to raise the level of the river north of the dam, thereby holding more water in the reservoir behind the dam for summer use.


Protect Yourself from Expensive Water & Sewer Service Line Problems

City Utilities is pleased to announce a new program that can help residential customers handle unexpected and potentially high cost repairs to the water and sewer service lines that run through their property.  Optional water and sewer service line protection will be provided through a partnership between City Utilities and American Water Resources, a subsidiary of American Water, the nation's largest publicly traded water and wastewater utility company.  Under the partnership, homeowners who are customers of City Utilities have the option to enroll in water line and sewer line protection programs to help prevent significant financial loss in the event of service line problems.  Residential customers of City Utilities will receive additional information in the mail. Learn more...


Free Yard Waste Drop-Off Day on Saturday, October 13, 2018

Fort Wayne City Utilities is pleased to announce that on Saturday, October 13, 2018, Allen County residents may drop-off yard waste at the Biosolids Handling Facility at no charge.  The facility is located at 6202 Lake Avenue and operates as a processing site for leaves, yard waste and residuals from Fort Wayne’s Water Filtration and Water Pollution Control Plants.

On October 13 from 8:00 AM until 6:00 PM Allen County residents may drop-off yard waste including leaves, grass clippings, brush, twigs and branches, and other yard and garden waste.  The material may be delivered loose or in degradable paper bags.  Items such as root balls with soil attached, gravel, topsoil, and construction debris cannot be accepted.  Plastic bags are also not acceptable for drop off.  Learn more about Biosolids.


A Message from MamaJo:

To everyone who visited me at the Tunnel Works construction site on Sunday, September 9 -- a big THANK YOU!  it was great to meet so many of you.  I think I met about 1,500 of you!  I appreciate that you were patient and waited in line.  City Utilities and my bosses wanted to make sure you were safe, but I know you had to wait a while in the chilly temperatures and drizzle to visit. I'm looking forward to keeping you updated as I get ready to go underground and during the time that I'm making my five-mile long journey.  You can learn more by clicking here to go to the Fort Wayne Tunnel Updates page.  Talk to you soon!


Annual Water Quality Report Coming to Your Mailbox 6/27/2018

Each year City Utilities publishes a water quality report that summarizes the results of water quality testing for the previous calendar year.  The 2018 report, which contains test results from 2017, will be mailed to every City Utilities water customer on June 29.  Again for 2017 water quality tests results show that Fort Wayne water meets or is better than all state and federal regulations require.  pdfRead the report here....


City Council Approves Funding for Water Main Replacement Work; Plan Now Goes to State for Review 6/26/2018

What's more inconvenient than having your water go off when you are getting ready for work or preparing dinner?  When water mains break, City Utilities may be forced to shut your water off for several hours to make the repair.  What if you were a restaurant and your water was shut off on Valentines Day, or you ran a hospital and you had to postpone surgeries because of a main break.  Replacing water mains that have been identified as likely to fail can help avoid the costs and inconveniences associated with main breaks. 

On June 26, 2018, the Fort Wayne City Council approved adjustments in Water Utility rates and charges to help fund more investment in the water main replacement program.  Now the water rate proposal will be filed with the Indiana Utility Regulatory Commission.  The Commission will review the rate proposal and will seek public input.  City Utilities is proposing to increase the amount of water main replacement work done each year by investing more money in the main replacement program.  Learn more...


Look for Water Leaks During Fix A Leak Week March 19 - 25, 2018

Dripping faucets and running toilets can be major water wasters -- and they can cause your water and sewer bills to be unexpectedly high. City Utilities has tips you can use during "Fix A Leak" Week and all year-round to help find and eliminate leaks. Read more....


Fort Wayne's Water Recognized as Great-Tasting!

Fort Wayne's drinking water has been named "Best Tasting" in the northeast quadrant of Indiana by water utility experts from the Alliance of Indiana Rural Water.  Water samples were judged in three categories -- clarity, odor and taste.  Fort Wayne's water now advances to a state-wide competition that will select "The Best Tasting Water in Indiana."  The winner of the State competition will go on to a national contest -- "The Great American Water Taste Test."  In selecting Fort Wayne's water as best tasking in the regional judges said they picked it because it tasted "pure, clean and refreshing."  City Utilities Director Kumar Menon says the award recognizes the hard work and dedication of City Utilities' employees:  "Being honored is always a good thing for Fort Wayne, whether it’s for being one of the best run cities, a great place to raise or family, or a great place to grow and locate a business. Being recognized for having the best tasting water in northeast Indiana goes to prove we have an outstanding group of hardworking people who take great pride in providing high quality, great tasting water delivered with reliability.”  Read more about Fort Wayne's drinking water quality....


City Utilities No Longer a Payment Location for AEP/NIPSCO

Fort Wayne, IN -- Effective on Thursday, February 1, 2018, the City Utilities Customer Relations Center will no longer be able to accept bill payments on behalf of AEP and NIPSCO.  Also, City Utilities will no longer be a CheckFreePay location.  We apologize for any inconvenience this may cause.  pdfSee map and list of other CheckFreePay locations and other places where you can make a payment on your AEP or NIPSCO account.