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News from City Utilities

Look for Water Leaks During Fix A Leak Week March 19 - 25, 2018

Dripping faucets and running toilets can be major water wasters -- and they can cause your water and sewer bills to be unexpectedly high. City Utilities has tips you can use during "Fix A Leak" Week and all year-round to help find and eliminate leaks. Read more.....

Free Tours Offered at Water and Sewer Plants

Have you ever wondered where the water comes from that you use everyday for drinking, cooking and bathing -- or what happens to the water after you've used it?  Fort Wayne City Utilities invites you to explore how drinking water is produced and how sewage is treated during free tours at the Three Rivers Water Filtration Plant and the Water Pollution Control (sewage treatment) Plant.  Visit the Water Pollution Control Plant for tours on Saturday, March 10, April 14 and May 12 from 10:00 AM - noon.  Tours will be offered at the Water Filtration Plant on Saturday, March 24, April 21 and May 19 from 10:00 AM - noon. See maps and read more.....

Fort Wayne's Water Recognized as Great-Tasting!

Fort Wayne's drinking water has been named "Best Tasting" in the northeast quadrant of Indiana by water utility experts from the Alliance of Indiana Rural Water.  Water samples were judged in three categories -- clarity, odor and taste.  Fort Wayne's water now advances to a state-wide competition that will select "The Best Tasting Water in Indiana."  The winner of the State competition will go on to a national contest -- "The Great American Water Taste Test."  In selecting Fort Wayne's water as best tasking in the regionl judges said they picked it because it tasted "pure, clean and refreshing."  City Utilities Director Kumar Menon says the award recognizes the hard work and dedication of City Utilities' employees:  "Being honored is always a good thing for Fort Wayne, whether it’s for being one of the best run cities, a great place to raise or family, or a great place to grow and locate a business. Being recognized for having the best tasting water in northeast Indiana goes to prove we have an outstanding group of hardworking people who take great pride in providing high quality, great tasting water delivered with reliability.”  Read more about Fort Wayne's drinking water quality....

City Utilities No Longer a Payment Location for AEP/NIPSCO

Fort Wayne, IN -- Effective on Thursday, February 1, 2018, the City Utilities Customer Relations Center will no longer be able to accept bill payments on behalf of AEP and NIPSCO.  Also, City Utilities will no longer be a CheckFreePay location.  We apologize for any inconvenience this may cause.  pdfSee map and list of other CheckFreePay locations and other places where you can make a payment on your AEP or NIPSCO account.

City Utilities Publishes 2016 Annual Report

Fort Wayne, IN -- City Utilities is pleased to present our pdf2016 Annual Report.  The report provides highlights of the year including construction projects, operational information and awards received.  This document is the first overall annual report in sime time, but City Utilities is committed to publishing similar reports in years to come.

Learn About Wetlands at Camp Scott On Saturday, September 23

Fort Wayne, IN -- As part of the celebration of Pollution Prevention Week, City Utilities and the Indiana Native Plant and Wildflower Society (INPAWS) are offering a free opportunity for you to learn about  native plants and how wetlands can help reduce water pollution on Saturday, September 23 from 9 AM - 1 PM.  The Camp Scott wetlands stores and treats rain water runoff from several neighborhoods in south east Fort Wayne.  During the free event on September 23 visitors can take a Botanical Walk with INPAWS from 10 AM - 11 AM to see and identify native plants.  The event will also feature activities for children, a goodie bag to take home and light refreshments as well as an opportunity to walk the 3/4 mile path around the property.

Tox-Away Day and Unused Medication Collection Coming Soon....

Fort Wayne, IN – Each fall Fort Wayne and Allen County residents have the opportunity to get rid of household chemicals and other hazardous waste on Tox-Away Day. Tox-Away Day is organized by the Allen County Solid Waste Management District and will be held on Saturday, September 9, 2017.  Read more....

Also coming up is the Unused Medication Collection sponsored by Allen County TRIAD and local Walgreens Drug Stores.  On Friday, September 22 you can drop off unused and unwanted medications at many Walgreens locations around Fort Wayne and Allen County. pdf Read more....

City Utilities Publishes Annual Water Quality Report -- 6/27/2017

Fort Wayne, IN -- Each year City Utilities publishes a water quality report with details about the source of Fort Wayne's drinking water, how it is treated and the results of water quality tests conducted in the previous calendar year.  City Utilities mails a copy of this report to every customer of the water utility, and you may also read the pdf2017 Fort Wayne Annual Drinking Water Quality Report here.

City Utilities Lifts Precautionary Boil Advisory -- 4/22/2017

Fort Wayne, INTests on drinking water completed today (Saturday, April 22) show that Fort Wayne's water is free from any contamination and is safe. Therefore, Fort Wayne City Utilities and the Indiana Department of Environmental Management ended the precautionary boil water advisory effective immediately.   All residents may now use water from the tap for drinking and cooking with no further need for precautions.  The water is safe to use.

On Friday, April 21, as a precaution, City Utilities advised residents to boil water used for drinking or cooking. The safeguard was implemented because the water distribution system lost pressure in a few locations due to a power surge at an I&M circuit breaker.  After additional data collection and discussion with IDEM, City Utilities decided to issue the precautionary advisory even though at no time was our water inadequately treated. All testing done throughout the day showed the water to be well within the parameters of safe water. 

City Utilities apologizes for any inconvenience the boil advisory may have caused for its customers.  However, City Utilities is committed to protecting public health and safety and we believe it was appropriate to issue the precautionary advisory. We appreciate the patience of use customers during the boil advisory.

City Utilities' New Payment Website Now Open!

The better accommodate our customers who manage their City Utilities accounts online, and to provide a payment website that is compatible with mobile devices such as phones and tablets, City Utilities has upgraded our online payment portal effective February 21, 2017!

To access the new payment website click "Pay My Bill" to your right on this screen.

If you were a registered user of the City Utilities payment website in the past you will need to re-register using your customer and account number when you use the new site for the first time. pdfClick here for step by step instructions...

EBilling customers -- if you have used City Utilities' paperless eBilling service in the past, you will need to re-enroll in eBilling through the new payment website. pdfHere's how...

AutoPay customers -- if you have been using AutoPay to have your City Utilities bill paid directly from your checking or savings account (or with your credit or debit card) you do not need to re-enroll in the AutoPay service. It will continue without interruption.

If you have questions or need assistance with the new payment website , please call City Utilities' Customer Relations at (260) 427-1234, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or use the Live CHAT function above.

Celebrate Pollution Prevention Week September 19 - 25, 2016

FORT WAYNE -- Pollution prevention is any practice that reduces, eliminates or prevents pollution at the source.  Reducing the amount of pollution produced means less waste to control or treat and better protection for our vital natural resources.  Pollution prevention is also a key to protecting public health. Read more....

Fort Wayne Closes State Revolving Fund Loan Published 7/12/16

State makes it possible for the City of Fort Wayne to make needed Wastewater Treatment Plant improvements.

INDIANAPOLIS—The City of Fort Wayne closed a low-interest loan, in the amount of $108,000,000, through the Indiana Finance Authority’s Clean Water State Revolving Fund (CWSRF) Loan Program to finance needed improvements to its wastewater system and treatment plant. By utilizing the SRF Loan Program instead of securing a traditional loan, the City of Fort Wayne will save an estimated $23,339,619 of interest expense over the life of the loan.

Construction of upgrades and improvements to the Fort Wayne wastewater system and treatment plant were financed by the CWSRF. The CWSRF program is administered by the Indiana Finance Authority with joint funding from the U.S. Environmental Protection Agency and the State of Indiana. The project includes rehabilitation in the sewer system, improvements at the wastewater treatment plant, improvements to the wet weather ponds and the construction of a deep tunnel to store higher flows during wet weather. Fort Wayne has considered climate resiliency by including components that are intentionally designed in anticipation of greater rainfall intensity in future years. The project will reduce operational costs of the wastewater system and treatment plant and provide water quality and health benefits by reducing combined sewer overflow events to the St Mary’s, St Joseph and Upper Maumee Rivers thereby improving the environment for community residents and businesses in Fort Wayne.

CWSRF programs operate around the country to provide states and communities the resources necessary to maintain and improve the infrastructure that protects our valuable water resources nationwide.

City Utilities' Engineer Recognized for Leadership 4/20/16

At an awards ceremony in Carmel, Mark Gensic, an engineer with Fort Wayne City Utilities, received the Professional Practice Ethic sand Leadership Award from the American Society of Civil Engineers, Indiana Chapter.  The award recognizes a licensed professional engineer-leader who has demonstrated superior ethics and leadership in their profession. 

Gensic, a 36-year veteran in the engineering field, has worked in both the private and public sector.  In his role with City Utilities, Mark has led the design and construction of hundreds of projects to improve efficiency and service.  Those projects have included multiple expansions at the City’s wastewater treatment plant, which have greatly increased capacity and will serve many future generations. Read more...