Pay My Bill

Located on the first floor of the Citizens Square Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne.  The Center is fully accessible for persons with disabilities.

City Utilities offers the convenience of on-line bill payment.  Click here to pay your bill on-line.

Hours:  the Center is open for walk-in and call-in customers Monday through Friday from 7:30 AM until 5:30 PM.

By Phone:  Call the Customer Relations Center at (260) 427-1234.  English and Spanish speaking customer service representatives are available.

Email the Customer Relations Center at This email address is being protected from spambots. You need JavaScript enabled to view it..

CHAT LIVE! with a Customer Relations Representative

The wait time to reach a Customer Relations Representative may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 a.m. or after 5:00 p.m. Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.

City Utilties bills are available in large print or Braille for persons with a visual impairment.  Ask for these or other accommodations at the Customer Relations Center.

Services Available at the Customer Relations Center

  • Start or terminate water and/or sewer service

    • In order to begin new water service with Fort Wayne City Utilities, customers must call the Customer Relations Center at (260) 427-1234 or sign up on-line . 

    • Service turn-ons are completed as appointments are available.

  • Bill payment agreements/arrangements
  • Utility account information

Utility Rates and Charges

See Fort Wayne's current schedule of utility rates and charges on the Rates Page.

If you notice a large increase in your City Utilities bill and you haven't increased your water use, it could mean that you have a plumbing leak or that there is an issue with your water meter.  Use this checklist from City Utilities to help determine if you may have a water leak.

Click here to pay your bill on-line.

Other Frequently Asked Questions

Have more questions about your bill, stormwater fees, sewer back-ups, or other utility-related issues? Learn more here...

Utility Rules and Regulations

All three of Fort Wayne's Utilities - Water, Sewer and Stormwater - are governed by a set of General Utility Rules and Regulations that have been adopted by the Board of Public Works or Stormwater Management Board. Each Utility may also be affected by resolutions or policies adopted by its governing board.