Customer Support Office at Citizens Square

Located on the first floor of the Citizens Square Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne. The office is fully accessible for persons with disabilities. City Utilties bills are available in large print or Braille for persons with a visual impairment.  Ask for these or other accommodations from Customer Support.

Contact Us

  • Hours:  open for walk-in customers Monday through Friday between 8:00 AM until 5:00 PM
  • Hours: call-in customers Monday through Friday from 7:30 AM until 5:30 PM.
  • By Phone: Call Customer Support at 260-427-1234.  English and Spanish speaking representatives are available.
  • Email the Customer Relations Center at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • The wait time to reach Customer Support may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 AM or after 5:00 PM Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.

Services Available from Customer Support

  • Start or terminate water and/or sewer service
    • To begin new water service with Fort Wayne City Utilities, please call Customer Support at 260-427-1234 or sign up on-line
    • Service turn-ons are completed as appointments are available.

  • Bill payment agreements/arrangements
  • Utility account information