City Utilities is pleased to offer residential water and/or sewer customers a new program that can help protect against unexpected and expensive repairs to the private water and sewer service lines that run through your property.  City Utilities has partnered with American Water Resources to offer low cost water and sewer service line protection programs.  Learn more about the program in this brochure  or enroll in the program here or by calling American Water Resources at 1-844-765-7263.

City Utilities offers the convenience of on-line bill payment.  Click here to pay your bill on-line.

 Located on the first floor of the Citizens Square Building in Room 130 at 200 E. Berry Street in downtown Fort Wayne. The office is fully accessible for persons with disabilities. City Utilties bills are available in large print or Braille for persons with a visual impairment.  Ask for these or other accommodations from Customer Support.

Contact Us

  • Hours:  open for walk-in and call-in customers Monday through Friday from 7:30 AM until 5:30 PM.
  • By Phone: Call Customer Support at 260-427-1234.  English and Spanish speaking representatives are available.
  • Email the Customer Relations Center at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • CHAT LIVE! with a Customer Support
  • The wait time to reach Customer Support may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 AM or after 5:00 PM Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.

Services Available from Customer Support

  • Start or terminate water and/or sewer service
    • To begin new water service with Fort Wayne City Utilities, please call Customer Support at 260-427-1234 or sign up on-line
    • Service turn-ons are completed as appointments are available.

  • Bill payment agreements/arrangements
  • Utility account information