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City Utilities News   


Upgrade to City Utilities' Payment Website Coming on Feb. 22, 2017

The better accommodate our customers who manage their City Utilities accounts online, and to provide a payment website that is compatible with mobile devices such as phones and tablets, City Utilities is enhancing our online payment portal.  The new site will be available on February 22.  To facilitate the move to the new site, City Utilities' payment website will be "off-line" beginning at 7:00 AM on Tuesday, February 21.  Please plan accordingly.  City Utilities' automated bill payment by telephone (IVR) will also be unavailable while the upgrade is being done on February 21.

Once the new payment website is up and running on February 22, 2017, you will be able to reach the payment website by clicking "Pay My Bill" to your right on this screen.  You will be able to make a one-time payment or you may register for on-going account management services.  If you were a registered user of the City Utilities payment website in the past you will need to re-register when you use the new site for the first time. 

EBilling customers -- you will need to re-enroll in eBilling through the new site, after February 22, to continue to receive an electronic notice when your City Utilities bill is ready to be paid.

AutoPay customers -- if you use AutoPay to have your City Utilities bill paid directly from your checking or savings account (or with your credit or debit card) you will not need to re-enroll in the AutoPay service.  It will continue without interruption. 

If you have questions or need assistance witht he new payment website after Feb. 22, please call City Utilities' Customer Relations at (260) 427-1234, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the Live CHAT function above.


Celebrate Pollution Prevention Week September 19 - 25, 2016

 FORT WAYNE -- Pollution prevention is any practice that reduces, eliminates or prevents pollution at the source.  Reducing the amount of pollution produced means less waste to control or treat and better protection for our vital natural resources.  Pollution prevention is also a key to protecting public health. Read more.... 


Fort Wayne Closes State Revolving Fund Loan Published 7/12/16

State makes it possible for the City of Fort Wayne to make needed Wastewater Treatment Plant improvements.

INDIANAPOLIS—The City of Fort Wayne closed a low-interest loan, in the amount of $108,000,000, through the Indiana Finance Authority’s Clean Water State Revolving Fund (CWSRF) Loan Program to finance needed improvements to its wastewater system and treatment plant. By utilizing the SRF Loan Program instead of securing a traditional loan, the City of Fort Wayne will save an estimated $23,339,619 of interest expense over the life of the loan.

Construction of upgrades and improvements to the Fort Wayne wastewater system and treatment plant were financed by the CWSRF. The CWSRF program is administered by the Indiana Finance Authority with joint funding from the U.S. Environmental Protection Agency and the State of Indiana. The project includes rehabilitation in the sewer system, improvements at the wastewater treatment plant, improvements to the wet weather ponds and the construction of a deep tunnel to store higher flows during wet weather. Fort Wayne has considered climate resiliency by including components that are intentionally designed in anticipation of greater rainfall intensity in future years. The project will reduce operational costs of the wastewater system and treatment plant and provide water quality and health benefits by reducing combined sewer overflow events to the St Mary’s, St Joseph and Upper Maumee Rivers thereby improving the environment for community residents and businesses in Fort Wayne.

CWSRF programs operate around the country to provide states and communities the resources necessary to maintain and improve the infrastructure that protects our valuable water resources nationwide.


Water Quality Reports for 2015 Published 6/24/16

Prior to July 1 of each year, City Utilities is required to publish, and mail to all of our customers, a report on water quality for the previous calendar year.  During 2015, City Utilities operated three drinking water treatment and distribution systems and a report has been created for each.  See reports... 


Prevent Flooding... Check Storm Drains 5/12/16

 This week’s heavy rains have pushed debris into storm sewer inlets.  With rain storms expected this evening, City Utilities is asking residents to help reduce the possibility of street flooding by cleaning debris from street drains before rain begins to fall.

  Drains clogged with debris prevent stormwater from flowing into the storm system.


City Utilities' Engineer Recognized for Leadership 4/20/16

At an awards ceremony in Carmel, Mark Gensic, an engineer with Fort Wayne City Utilities, received the Professional Practice Ethic sand Leadership Award from the American Society of Civil Engineers, Indiana Chapter.  The award recognizes a licensed professional engineer-leader who has demonstrated superior ethics and leadership in their profession. 

Gensic, a 36-year veteran in the engineering field, has worked in both the private and public sector.  In his role with City Utilities, Mark has led the design and construction of hundreds of projects to improve efficiency and service.  Those projects have included multiple expansions at the City’s wastewater treatment plant, which have greatly increased capacity and will serve many future generations. Read more...










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