City of Fort Wayne

Job Description:

SUMMARY

Working under the direction of the Fort Wayne UNITED Ten Point Coalition Team Lead, the service contractor works in assigned neighborhoods to cultivate and promote cultural and behavioral change using the Ten Point Coalition neighborhood engagement model. This employee is responsible for following the operations managed by their Team Leader and the Fort Wayne UNITED Ten Point Coalition Director. The employee is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with City and department policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to appropriately interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Key duties include: 2^nd and 3^rd shift neighborhood patrolling on foot, attending team meetings, and implementing neighborhood and community outreach. This position reports directly to their Team Leader and will have direct access to the Ten Point Coordinator.

GENERAL DUTIES

• Walks with a team of 3 or more team members and a team leader nightly, or as often as schedule for operations requires or allows. Some flexibility for which nights and for how long will be made taking into consideration depending on other jobs the employee may have. Length of patrols can vary from 2 to 4 hours per night, but also include times where emergency responses are needed.
• While walking, team members focus on a specific geographical area and will:
  • Engage neighbors to identify community strengths, weaknesses, and threats of safety;
  • Provides information and resources related to helping neighborhood residents in the focus area;
  • Help to connect neighbors to organizations and non-profits that can provide extra support;
  • Help to prevent or defuse situations that are capable of becoming dangerous or violent;
• Abides by administrative policies and procedures for day-to-day operation of the organization;
• Serves as the neighborhood liaison for service needs and neighborhood priorities;
• Establishes and maintains relationships with key stakeholders in the assigned neighborhood;
  • Identifies neighborhood influencers;
  • Establishes creditable relationships with individuals and families;
  • Utilizes those relationships to strategically enhance the organization’s mission;
• Understands strategic organizational initiatives and the implementation of those initiatives for the assigned neighborhood;
• Reports to and works closely with the Team Leader to seek his/her involvement in operational decisions;
• Identifies priorities to increase the overall visibility of the organization throughout the selected neighborhood;
• Attends and participates in all staff meetings;
• Communicates directly with Team Lead to inform of progress, needs, and wants in the assigned neighborhood;
• Other duties as assigned by the Ten Point Coalition Coordinator.

• Governance: Works with fellow Street Team Personnel and the Coordinator to fulfill the organization’s mission. Responsible for:
  • Leading in a manner that supports and guides the initiative’s mission as defined by the Board.
  • Communicating effectively with the Ten Point Coalition Coordinator to provide timely and accurate information necessary for day-to-day operations.
  • Managing Street Team Personnel.
  • Implementation of the organization’s grass roots strategy.

• Organization Mission and Strategy: Works with the Coordinator, Team Leaders and Street Team Personnel to ensure that the mission is fulfilled through programming, strategic planning, and community outreach. Responsible for:
  • Having a full understanding of the mission, strategic plans and goals of the organization.
  • Implementation of the organization’s strategies that are aligned with the organization’s mission.
  • Holding self and other Street Team Personnel accountable to ethical and moral standards, ensuring proper creditability of the organizations presence in the assigned neighborhood and our community.
  • Enhancement, growth, and positive reflection of the Fort Wayne UNITED Ten Point Coalition image by being active and visible in the community.

• Organization Operations: Implementation of the Ten Point neighborhood engagement model to reduce violence in assigned neighborhoods. Responsible for:
  • Effective and ethical implementation of Fort Wayne UNITED Ten Point Coalition operations.
  • Practicing proper and ethical protocol while working in the assigned neighborhood by using established communication lines and conducting ethical interactions with individuals and community influencers.
  • Collecting data and reporting that information to Team Leaders.                      

MARGINAL DUTIES

Performs other duties as assigned.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

Directly supervises two Team Leaders who each supervise a staff of 4-6 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, SKILLS and EXPERIENCE

• High School diploma is encouraged, but not required.
• Familiarity of the community and with families that live in the assigned neighborhood.
• High level of integrity.
• High interpersonal skills.
• Ability to operate at a high level of confidentiality.
• Ability to convey the vision of the Fort Wayne UNITED Ten Point Coalition strategic future to volunteers and the community.
• Strong oral skills.
• Ability to interface and engage with diverse team members, volunteers, residing families, and the community at-large.
• Demonstrated ability to collaborate with Fort Wayne UNITED Ten Point Coalition staff.
• Strong social awareness.

LANGUAGE SKILLS

Ability to objectively analyze and recommend solutions to planning problems and issues. Ability to write and speak clearly and concisely to produce reports and proposals, and make oral and graphic presentations; and knowledge and understanding of basic word processing, spreadsheet and database software.

REASONING ABILITY

Ability to review the work of engineers, design, or other consultant plans and recommendations. Incumbent is expected to contribute toward resolving many complex issues concerning departmental goals and objectives. A considerable portion of the work will entail project development and studies along with supervisory and administrative duties. Independent analysis and plan development with minimal direction is expected.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Indiana driver’s license, if a City vehicle is used.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, and outside weather conditions. The noise level in the work environment is usually moderate. Exposure to dust, extreme temperature, or severe outdoor weather conditions.