Fort Wayne, Ind. – Mayor Tom Henry and Julie Sanchez, director of Citizen Services, along with members of the City’s Citizen Services team, today hosted a Customer Appreciation Day for the public to thank them for their continual support of the 311 Call Center.
Today’s event included information for the public about the call center, and guests enjoyed free refreshments. In addition, Mayor Henry visited the call center and took a few calls from citizens.
The City launched the 311 program in 2007. Services provided by 311 have continued to expand. In 2012, the department handled nearly 170,000 calls. The department currently assists 22 City departments.
Earlier this year, the 311 Call Center was the recipient of two national awards for their outstanding service to the citizens of Fort Wayne.
The 311 service is part of an ongoing effort to make City government easier to access and more responsive to the needs of citizens, businesses and visitors. Through Citizen Services, the City engages with the public to make improvements, measures departmental service performance, and through the use of innovation, collects community voice, which empowers citizens to help drive change.