The City of Fort Wayne has launched a "One Call to City Hall" program. A pilot program, which focuses on pothole, snow and ice calls, is underway. "One Call to City Hall" is designed to improve customer service through technology and convenience.

Similar programs conducted in other cities have resulted in one call resolutions 85% of the time. The technology provides residents with quick and easy access to non-emergency City services. The system also tracks a resident's question from beginning to end. Residents will be provided with a tracking number that will allow them to see how their problem or concern is being addressed.

"We are pleased to begin a fresh program to enhance customer service with technology," said Mayor Graham Richard. "Our team is always looking for better ways to provide services to the community. This initiative demonstrates our commitment to being a leader in innovation and addressing the needs of citizens."

If the pilot program proves to be successful, City officials plan to present a formal request to City Council to implement "One Call to City Hall" on a permanent basis. Lagan Technologies, a leader in providing technology services to local and state governments, is the contractor for the project.